Charleston, SC, March 28, 2017 – When Jimmy and Brandie Zeski opened Fresh Coat Painters of Charleston in 2012, they were excited about the opportunity to grow their business by bringing a higher level of customer service to the industry. Now, after less than five years, Fresh Coat Painters of Charleston has been named Fresh Coat’s Franchise of the Year. The award was presented at the company’s national conference in San Antonio in late February.
“The Zeskis truly earned the Fresh Coat Franchisee of the Year Award. They run an exemplary business and, last year, they took steps to strategically grow their franchise so they could meet the growing demand for their painting services without sacrificing quality and customer service. Those efforts resulted in the Zeski’s doubling their business. They are great role models and we are proud to have them as Fresh Coat owners,” Fresh Coat President Tara Riley said.
Fresh Coat offers residential and commercial painting services including interior and exterior painting, wood staining and finishing, and other services for nearly every protective coating application. Their professional painters use quality, environmentally safe materials and the company offers a 24/7 customer call center, online scheduling, in-home color design consultations and detailed quotes. Fresh Coat of Charleston serves Summerville, Charleston, North Charleston, Ladson, Goose Creek, Hanahan, Mt. Pleasant, Isle of Palms, Sullivan’s Island and the surrounding communities.
“Being named Franchise of the Year was unexpected and I’m grateful for the recognition. It’s gratifying that all our hard work has paid off – we weren’t the top grossing franchise, but we doubled in size last year,” Jimmy said.
“Our entire business is built around developing relationships with our customers, which starts with treating everyone as a priority. No job is too small because we know, once our customers work with us the first time, that great experience is going to keep them coming back. We aren’t in this business for one job – we want you to come back to us time and time again and we want you to tell your friends and family about our high-quality work and service,” Jimmy added.
Jimmy has a background in sales and business management while his wife, Brandie, is a neonatal nurse. Moving forward into 2017, Jimmy and Brandie are planning to continue to grow the business both in profitability and in size with the addition of either a general manager or a customer service manager.
As part of the Fresh Coat commitment to customer service, the Zeskis offers a 3-3-3 customer service pledge, so calls will be answered by a live person within three minutes, a quote will be delivered within three days (customer schedule permitting) and the job will be started within three weeks. Jimmy said that’s just a small part of their overall focus on their customers.
“We take care of our customers from the first phone call and quote to the final walkthrough and, if you have any concerns or issues, we’re here to make it right. That’s what sets us apart,” Jimmy said.
Fresh Coat was founded in 2004 as part of Strategic Franchising Systems. Since 2015, Fresh Coat has been included in the Bond’s Top 100 and named to Entrepreneur Magazine’s Franchise 500 list. Fresh Coat is also part of the International Franchise Association, the Small Business Association’s Franchise Registry, VetFran and Minority Fran. All Fresh Coat employees are trained, dependable, fully insured and background-checked.
About Fresh Coat Painters
With more than 120 locations nationwide, Fresh Coat Painters brings quality customer service, top-notch painting products, professionalism and affordable pricing to the residential and commercial painting industry. They use quality, environmentally safe materials and offer a 24/7 customer service center, online scheduling, in-home color design consultations, and detailed quotes. All painters are bonded and insured employees. For more information, call 1-855-FRESH-COAT or visit us on Facebook.
The company was founded in 2004 as part of Strategic Franchising Systems. In the last year, Fresh Coat has been included in the Bond’s Top 100 and named to Entrepreneur Magazine’s Franchise 500 list. Fresh Coat is also part of the International Franchise Association, the Small Business Association’s Franchise Registry, VetFran and Minority Fran.