Award-winning UK Company Anticipates Significant Growth in Market
CHARLESTON, SC (August 8, 2018) – Moneypenny, the world’s lead provider of call answering and customer contact services, has expanded its first US office in Charleston on Faber Place Drive. The award-winning employer will have brought 50 jobs to the area by the end of this year, and anticipates adding another 20 positions in 2019.
“Charleston was a natural fit for our first US office because the city’s unique charm aligns so nicely with our own business philosophy,” said Charlotte Glover, Director of Operations for Moneypenny. “We take a unique approach to call answering by offering dedicated professional receptionists that act as an extension of our clients’ businesses. Where better to find the talent for those positions than the cradle of southern hospitality?”
Moneypenny’s office in North Charleston accommodates up to 150 employees, and the company expects to outgrow the space within the next four years. Started as a family business in 2000, Moneypenny now employs more than 650 employees globally, and has twice been named in the top 5 of the “100 Best Companies to Work For” by The Sunday Times in London.
“Today’s ‘always on’ customer has fueled our growth, which we expect to accelerate as more businesses recognize the value in having us cover the phones,” added Glover. “The need to provide constant customer coverage is taxing small business owners across industries. Nearly every prospective customer hangs up at a voicemail message, but our research shows that a third of businesses still fail to answer their incoming calls.”
Studying the various customer journeys of the 13,000 businesses it works with, Moneypenny has found customers no longer use phones as a research tool. Instead, they now use social media, review sites and media for their initial business inquiries. A phone call today serves as the final reassurance a customer seeks prior to purchase, which means there are fewer calls, but that they are of a higher value.
Moneypenny helps businesses earn new and retain existing customers by offering a customized suite of inbound call and customer contact services. From a state-of-the-art facility in Charleston, South Carolina, and the United Kingdom, Moneypenny manages more than 13 million calls, chats, text messages, and emails for more than 13,000 clients annually.
Started as a family business in 2000, Moneypenny has grown to over 600 employees globally. Their industry-leading technology and scalable solutions make Moneypenny the right fit for businesses of all shapes and sizes.
Moneypenny was awarded the prestigious Queen’s Award for Enterprise in Innovation in 2008 and was recognized by The Sunday Times as one of the 100 Best Companies to Work For an astonishing five times including top 5 listings in 2015 and 2017. Moneypenny’s charitable arm helps unemployed and underserved young women in the local community find new opportunities in life and work through its ‘We Mind The Gap’ initiative.
Find more information about how Moneypenny is reshaping the ways businesses interact with their customers at Moneypenny.com.