Charleston, SC — Call Experts of Charleston, SC has been honored with the exclusive 2021 Award of Excellence for 13 years. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call center services including telephone answering and message delivery. Call Experts was presented with the award recently at the CAM-X 57th Annual Virtual Convention and Trade Show.
“The CAM-X Award of Excellence is a prestigious recognition of exemplary customer service in our industry across Canada. Feedback is an invaluable part of our desire for continuous improvement. We are grateful for this honor.” says Abby Leibowitz, CEO
Independent judges are contracted by CAM-X to evaluate message services over a six-month period. The scoring criteria include:
- Response Time
- Courteousness of Rep
- Accuracy of Call
- Knowledge of Account
- Overall Impression of Call
“Congratulations for winning the Award of Excellence! By winning this award you have demonstrated your commitment to excellence and quality service. Congratulations!” says CAM-X President Brad French.
Now a thirteen-time winner, Call Experts earned the Diamond Plus Award for thirteen years. CAM-X extends its congratulations to the staff of Call Experts on their proven quality service to their customers.
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About Call Experts
The leader in customer experience solutions and management, our team adds value to your organization by implementing award-winning support systems that deliver customer satisfaction and efficiency. Since 1982, our team has focused on supporting business continuity and remote workforces with customized, live-agent, and AI-powered contact center solutions. For more information, visit www.callexperts.com or call 800-374-0911.
CAM-X is a Canadian-based trade Association for the Call Management industry which includes call centers, telephone answering services, telemarketing services, and other communication services. Their goal is to contribute to their members’ profitability by fostering a willingness to exchange ideas, experiences, and solutions while promoting the general welfare and ethical standards of our industry. Please visit www.camx.ca for more information.
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