Moneypenny Launches COVID-19 Screening Tool For Businesses


A new online Self-screening tool has been launched to help businesses manage visitors’ and customers’ safety more easily, before any face-to-face activity takes place.

Launched by leading outsourced communication provider Moneypenny, the Self-Screener is available to companies across a range of sectors including leisure and hospitality. The tool has three core functions, all of which can be customized easily. Firstly, it captures contact details securely in one place to enable track and trace should a business be exposed. It also communicates any on-site policies, such as the use of face coverings or handwashing on arrival and gains the visitors’ consent. Finally, it asks users a series of health-related questions to check clients or customers are in good health before they visit.

The Self-Screener will ascertain whether any one is self-isolating, has any Covid-19 symptoms, has come into contact with anyone who has or is suspected of having the virus or if they feel unwell.

This is the latest innovation to help organizations remain efficient and operational during the Covid-19 pandemic from Moneypenny, which also offers telephone answering and live chat solutions.

Joanna Swash, CEO of Moneypenny, which handles more than 20 million customer contacts each year, said: “We’ve developed this tool specifically to offer extra reassurance and give confidence to business owners as they begin on their road to recovery.

“By using the Self-Screener, companies can ensure that all parties are symptom-free before they come into contact with each other, and can rest assured that they’ve done as much as possible to protect their customers and clients without juggling a messy paper trail and clunky forms.”

Joanna added: “This is not a substitute for observing social distancing and extra hand hygiene, but an extra layer of safety and due diligence to help the economy thrive again. With an incredibly simple set up that takes less than 24 hours and no long-term contracts, we expect the Self-Screener to be a very welcome tool for US businesses.”

Users can choose to integrate the tool into their online booking system, or simply share a link to a brand-customized page which hosts the application. Businesses access full analytics via their own individual portal and receive a real-time response email for every completed questionnaire to their chosen email address/es. It is also possible to escalate chats (based on the answers provided) to either their own in-house staff, or to a Moneypenny receptionist, for an additional cost. To find out more about the new tool, visit: :

Moneypenny currently supports businesses of all sizes from industries including real estate, legal, healthcare, home services, finance and small business.

Established in 2000, Moneypenny is the world's market leader for telephone answering, live chat, outsourced switchboard and customer contact solutions. In total, more than 21,000 businesses across the US and the UK benefit from Moneypenny’s mix of extraordinary people and ground-breaking technology.


Moneypenny is the world's leading provider of telephone answering, outsourced switchboard, Live Chat and customer contact solutions. Moneypenny works with businesses of all shapes and sizes, from small business owners right up to multinational corporations. Moneypenny has over 1000 staff based in the USA and UK. The company was founded by a brother and sister team in 2000 and currently handles over 20 million calls and live chats for 21,000 businesses. Moneypenny now includes award-winning VoiceNation and NinjaNumber.

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