Wild Dunes Resort Reopens Following Temporary Suspension of Services
-Updated Precautionary and Safety Measures Outlined-
CHARLESTON, S.C., August 14, 2020 – Wild Dunes Resort, a Destination Hotel in South Carolina’s Lowcountry, has officially reopened after temporarily suspending most services in July due to a dynamic rise in COVID-19 cases in the surrounding area. With enhanced precautionary measures implemented to ensure the safety of resort colleagues, guests and community members, Wild Dunes Resort began a phased reopening starting with the Links and Harbor Golf Courses on August 12.
Beginning Friday, August 14, the resort will accept stays in the Village at Wild Dunes Resort and their Vacation Rental Homes and Condos. At this time, pools at the Swim Center, Boardwalk Inn and Grand Pavilion will also reopen, in addition to Wild Dunes Tennis Center, Bike Shop and Beach Rental Services. On August 14, Beachside Burgers Café & Bar at the Grand Pavilion will also resume service with scheduled weekend live entertainment, and guests of Boardwalk Inn pool may enjoy poolside beverage service. Other resort dining options remain unavailable at this time.
“The new measures we have implemented at the resort, including cutting-edge disinfection technology such as electrostatic spraying, 48-hour unit rest periods, mandatory colleague testing and EPA-approved cleaners, are the most comprehensive among rental agencies and hotels in our area, and position Wild Dunes Resort as the leader for COVID-19 safety and prevention,” says Frank Fredericks, managing director at Wild Dunes Resort. “With these precautions, we will continue to instill the same trust and confidence that generations of families have come to expect from us. Our policies will continue to evolve to meet the changing landscape, based upon current health conditions as well as CDC and government regulations, and we ask that everyone respect the resort’s safety precautions during their stay.”
Wild Dunes Resort has committed to following the Hyatt Global Care & Cleanliness Commitment and the Global Biorisk Advisory Council (GBAC) cleanliness standards, focusing on establishing hotel environments that are sanitary, safe and healthy. Please visit https://bit.ly/3g6YZT9 for more information and see below for Wild Dunes Resort’s additional precautionary and safety measures.
Social Distancing and Mask Requirement
• Masks are required in all public spaces at the resort and across the city of Isle of Palms. Masks are not required while eating, drinking, golfing or swimming, but CDC-recommended social distancing should be observed.
• Six feet of social distancing is required of guests and colleagues across the resort, and groups of three or more may not gather on beaches unless they are from the same household.
• Plexiglass shields have been installed in many areas to ensure safe social interaction.
• Many thoroughfares have been converted for one-way passage, with clearly marked enter and exit signs. Signs will also be placed throughout the resort indicating capacity limitations, including within elevators.
• Many spaces have been carefully configured to limit gatherings. Flexibility in furniture configurations is not currently permitted.
Sanitation and Housekeeping
• Wild Dunes Resort has partnered with a third-party COVID-19 response team to develop and execute enhanced health and safety protocols, complementing comprehensive guidance from Hyatt.
• All areas of the resort are being rigorously and frequently disinfected with EPA-approved disinfectants and electrostatic sprayers.
• The resort has implemented electrostatic technology that disperses charged droplets, which actively attract to surfaces and crevices for complete coverage, killing 99.9% of bacteria, including coronaviruses, within five seconds of deployment.
• Between stays, accommodations have a standard 48-hour rest period, and resort colleagues must wear full PPE when the unit is serviced.
• Mid-stay housekeeping services have been suspended to reduce contact between guests and resort colleagues.
• Wild Dunes Resort is accepting contact-less payments only. No cash transactions— room charges, credit and debit payments only.
• Resort colleagues must undergo stringent COVID-19 training to ensure a thorough understanding of new safety protocols.
• Ongoing intermittent COVID-19 testing is required of all resort colleagues.
• Temperature checks and pre-shift wellness interviews are now required of resort colleagues each day.
• A resort hygiene team, led by a Hyatt-trained hygiene manager, has been implemented to ensure that safety protocol and training is properly executed.
• Contact-free concierge service is available 24/7 by sending requests via text message to 843.620.2162.
• To ensure optimal social distancing across the Resort, some areas and amenities are temporarily unavailable or are operating with service limitations. For specific hours, please text "HOURS" to 843.620.2162.
• Restaurants are re-opening in stages with limited services and hours.
• Resort restaurants are all Palmetto Priority Certified. This state-led program is a formal commitment made by South Carolina restaurateurs to provide a clean and safe environment for their staff and customers to demonstrate the extensive precautions that they are taking to prevent the spread of COVID-19
About Wild Dunes Resort, A Destination Hotel
Nestled on the northern tip of Isle of Palms, a lush barrier island off the coast of South Carolina, Wild Dunes Resort, is located 30 minutes from the charm and grace of historic downtown Charleston. The Resort occupies 1,600 acres of oceanfront paradise with a variety of accommodations ranging from the AAA Four-Diamond Rated Boardwalk Inn and the Village at Wild Dunes to private condos and luxury home vacation rentals. Offering a year-round menu of championship golf, nationally-ranked tennis, award-winning recreation, spa services and restaurant options, Wild Dunes Resort has been distinguished by many publications and associations as a top destination for families, golfers, tennis lovers, and meeting and event planners. Visit Wild Dunes Resort online on Facebook, Twitter, Instagram and YouTube.
About Destination Hotels
Destination Hotels is a collection of independent hotels, resorts and residences across North America that joined Hyatt in late 2018. Ranging from upscale to luxury, each property is purposefully crafted for discovery – of place, of people and of self, capturing the unique essence of its location through authentic experiences, immersive programming and genuine service. The award-winning collection features renowned golf courses, indigenous spas, and exceptional food and beverage experiences including bars, restaurants, cafes, and rooftops. Current properties are located in Arizona, California, Colorado, Hawaii (Island of Hawaii, Kauai, Maui), Louisiana, Missouri, North Carolina, Oregon, South Carolina, Texas, Utah, Vermont, Virginia and Washington. For more information, visit www.destinationhotels.com. Follow Destination Hotels on Instagram: @destinationhotels, Twitter: @Destination, and Facebook: DestinationHotels.
About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a portfolio of 20 premier brands. As of September 30, 2019, the Company's portfolio included more than 875 properties in over 60 countries across six continents. The Company's purpose to care for people so they can be their best informs its business decisions and growth strategy and is intended to attract and retain top employees, build relationships with guests and create value for shareholders. The Company's subsidiaries develop, own, operate, manage, franchise, license or provide services to hotels, resorts, branded residences, vacation ownership properties, and fitness and spa locations, including under the Park Hyatt®, Miraval®, Grand Hyatt®, Alila®, Andaz®, The Unbound Collection by Hyatt®, Destination®, Hyatt Regency®, Hyatt®, Hyatt Ziva™, Hyatt Zilara™, Thompson Hotels®, Hyatt Centric®, Caption by Hyatt, Joie de Vivre®, Hyatt House®, Hyatt Place®, tommie™, Hyatt Residence Club® and Exhale® brand names, and operates the World of Hyatt® loyalty program that provides distinct benefits and exclusive experiences to its valued members. For more information, please visit www.hyatt.com.
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